Refund and Returns Policy
At Langeclassique, we are committed to ensuring your complete satisfaction with our luxury watches. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy to accommodate your needs.
1. Eligibility for Returns:
- You may return items purchased from Langeclassique within 30 days of receiving your order.
- Items must be unworn, in their original condition, and include all original packaging, tags, and accessories.
- Customized or personalized items are not eligible for return unless there is a defect or error on our part.
2. How to Initiate a Return:
- To start a return, please contact our customer service team at [customer service email] or call [customer service phone number].
- Provide your order number and details regarding the reason for the return.
- We will issue you a Return Merchandise Authorization (RMA) number, which you must include with your return.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [specific amount] to ensure they are returned safely.
4. Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process your refund to the original method of payment. Please note that it may take several days for your bank or credit card company to process and post the refund.
5. Exchanges:
- If you wish to exchange your purchase for a different item, please follow the return process above and place a new order for the desired item.
6. Contact Us:
- If you have any questions or concerns about your return or refund, please reach out to our customer service team at [customer service email] or call [customer service phone number].
Thank you for choosing Langeclassique. We appreciate your business and look forward to serving you again!
